Frequently Asked Question (FAQ)
How do I place an order?
Click the item you wish to purchase, choose the different variations available, including but not limited to the weight, the quantity, the type of cuts and then click ‘Add to Cart’. If you require any assistance with placing the order, please contact us through our Customer Service WhatsApp number. Our Customer Service representative will be more than happy to assist you with your order. Please take note that our Customer Service operation hours are from 9 AM till 11 PM.
When are my orders packed?
We pack your orders on the same day of delivery to ensure you receive only the freshest goods.
Where does Pasar Moden Shah Alam deliver to?
Our delivery areas are based on Lalamove’s coverage area.
What time is my order arriving?
As best as possible, we will ensure your order is ready for pick up by Lalamove at 9AM. If the delivery address is within 10km – 15km from Pasar Moden Seksyen 6, Shah Alam, you may expect your order to arrive at approximately 9:30AM. The Lalamove driver assigned to your order may inform you will inform you of the exact time of arrival. However, in the event the driver does not contact you and your order has not arrived by 11 AM, please contact us through our Customer Service WhatsApp number and we will assist you right away.
Will there be any service charge(s) imposed on every purchase?
There will be a RM 1 service charge imposed on every purchase transaction. However, www.pasarmodenshahalam.com provides RM 1 discount for every RM 70 spent on the website.
How much is the delivery fee?
Delivery fees will be calculated by Lalamove after you input the delivery address on www.pasarmodenshahalam.com. The deliver fee differs depending on the area of delivery and the mode of transportation based on the bulk of your order i.e. car or motorcycle.
What are your delivery days?
We deliver 7 days a week. All orders placed before 5PM will be eligible for Next-Day Delivery.
What if I am not home during the delivery? What should I do?
If no one is at home to accept the order or if the Lalamove driver is not able to contact you, your order will be returned to Pasar Moden Seksyen 6, Shah Alam.
If your order has been returned to Pasar Moden Seksyen 6, Shah Alam, we will contact you through the phone number provided in your order to arrange for a second delivery attempt. Alternatively, please contact us through our Customer Service WhatsApp number before 12PM so we can arrange for another delivery. Please be informed that additional delivery charges will be incurred and payment must be made in cash to the Lalamove driver for the delivery.
Unfortunately, we are not able to store orders not claimed after 12PM therefore if we do not receive any response by 12PM and should you fail to contact us to arrange for another delivery before 12PM, your order will be cancelled and no refunds will be provided.
For more details, please see our Delivery Policy here.
Can I change my delivery day and time?
Changes to the delivery day and time may be possible if the delivery for your order has not been finalised. Do take note that additional delivery charges may be incurred for these changes. Please contact us through our Customer Service WhatsApp number and we will try our best to assist.
Can I make changes to my order after I have placed it?
Changes to your order may be possible if your order has not been finalised. Please contact us through our Customer Service WhatsApp number and we will do our best to assist you.
Can I pick up my order from Pasar Moden Seksyen 6, Shah Alam?
Unfortunately, we do not permit self-collection at this time due to the high number of COVID-19 cases.
I am not happy with my order, can I request for a refund?
If you are not satisfied with your order, please take a photo as evidence of defects or damages to the item(s). If an item has been wrongly sent to you, please provide us with a photo of the item.
Send the photos to our Customer Service WhatsApp number with the complaint and we will replace the damaged item(s) or replace the item wrongly sent, at no additional cost to you. Please refer to the Refund Policy for further information, including the time limit for refunds.
An item is missing from my order, what can I do?
If one or more item is missing from your order, please contact us through our Customer Service WhatsApp number and we will deliver the missing item(s) at no additional cost to you or we will refund the costs of the item(s). Please refer to the Refund Policy for further information, including the time limit for refunds.
Can I pay for my order by cash (cash on delivery/COD)?
No cash payment is permitted at this current time. Payments may only be made through debit card, credit card and online banking on www.pasarmodenshahalam.com.